WHM provides the reseller the ability to suspend accounts that are problematic. When an account is suspended, the website cannot be accessed and emails are blocked.

In this webhost manager video tutorial & demo, you will learn the process of modifying the suspended accounts page. Below is a guide you can refer to:

1. How to modify the suspended accounts page in WHM.

2. Log in to WHM. With WHM, you have the ability to suspend hosting accounts so that they will no longer work. You may want to do this if an account is using too many server resources, if the customer hasn’t paid their bill, or accounts will automatically be suspended if they’ve reached their monthly bandwidth limit. To modify the page that displays in a visitor’s browser if an account is suspended, click the Modify Suspend Account Page link.

3. The next page is where you modify your suspended accounts. Paste the custom HTML code that corresponds to the suspended accounts page.

4. Select everything in the text box. We’re going to replace the entire page.

5. Enter or paste the HTML code of your new suspended accounts page.

6. Click the Save button.

7. That’s it! We’ve just modified the page that displays in place of any account’s home page that is suspended.

8. This is the end of the video tutorial. You now know how to modify your suspended accounts page.

9. Thank you for reading our demo. Let us know how well the information above was by leaving comments and suggestions below.

January 18, 2012 at 9:55 pm | No comment

Remote Access Key allows you to automatically create account scripts and other various applications that you can only do when logged in to WHM.

To setup your remote access key, the video tutorial & demo below has listed the following steps:

1. How to set up your remote access key in WHM.

2. Log in to WHM. A Remote Access Key is what’s needed if you want to have a script automatically connect to your WHM for the purposes of creating new accounts, deleting accounts, etc. Click the Setup Remote Access Key link.

3. The Remote Access Key is a random series of alphanumeric characters. If you copy this key and paste it into a script that’s designed to connect to WHM, you’ll be able to have that script perform tasks that you would normally have to login to WHM to do. You may need to reset your Remote Access Key when setting up a new script. To do this, click the Generate New Key button.

4. That’s it! The Remote Access Key has been reset and is shown here to the right.

5. This is the end of the video tutorial. You now know how to setup your Remote Access Key and where to go to get is for use in scripts that connect to WHM.

6. Thank you for watching our demo. Need extra help? Leave us a question or comment below!

January 17, 2012 at 9:44 pm | No comment

The Service Status in WHM displays all services that are running on the server including memory usage, server load and hard drive space. Server Information, on the other hand, provides details on the software and hardware configurations you have.

In the video tutorial & demo, you will learn how to check both information and service status. Here are the steps:

1. Checking your server status and information in WHM.

2. Log in to WHM. Let’s take a look at the Server Status section of WHM and the two options; Server Information and Service Status. Click the Service Status link.

3. Here you will find a list of services running in your server, and their status whether the services are up or whether they’re failing.
From the green lights shown, we see that the services here are all up and running fine.
If the lights were red (failing) or yellow (about to fail), then more investigation would be needed to find out why and how to get the services back up and running.
One of the more important items in this list is the Server Load. It is a good indication of how hard the server is being run. If the load gets much above 1.00 (depending on your server configuration), it may be overloaded and should address this with your server administration.
At the bottom of the list of services, list your hard drive partitions and how much storage is being used by each. It is typically /home directory where all the hosting account files are located, so you should ensure there’s lots of space available here. In this configuration, we see there is a /backup partition setup on a separate hard drive (hdc), and it is currently 33% full. Click the Server Information link.

4. On the Server Information page, you can see the complete details of your server. In this case, the server has an Intel Pentium 4 -1.7 GHz processor and 256 kb cache. It also has 512 MB RAM memory.

5. It has 2 hard drives named hda and hdc. Hard drive hda is an 80GB drive and hdc (the second hard drive) is also an 80GB drive. You can see a breakdown of how the 512 MB of RAM memory is being used here. Finally, a detailed breakdown of the hard drive partitions is show here at the bottom of the page.

6. This is the end of the demo. If you ever have problems with the service you get from your server, you should return to the Server Status section to check things out.

7. Thank you for watching our video tutorial. Be sure to let us know if you have any questions.

January 16, 2012 at 8:50 pm | No comment

The skeleton directory in WHM is a directory of templates used in creating new accounts. As such, any files that are stored in this directory will be automatically copied as well to accounts that are recently created by the reseller. Therefore, if you, for example create and include an .html file in the folder /public_html, the new accounts you will create will also have that file.

These WHM video tutorial & demo will help you familiarize yourself with the skeleton directory. Follow the listed steps below once you access your WHM:

1. Learning about the skeleton directory in WHM.

2. Log in to WHM. Click the Account Functions link.

3. Click the Skeleton Directory link.

4. The Skeleton Directory is where you put a temporary home page for all accounts you create in WHM. The temporary home page is what visitors will see in their browsers, until a new home page is uploaded to the account. In this tutorial, the reseller’s account’s main username is abc123c, so that’s where the skeleton directory is located (see here). To change the temporary or default home page, simply upload a new page to the cpanel3-skel directory in the location shown above, using either an FTP program or the File Manager tool in your main account’s cPanel.

5. This is the end of the demo. You know now how to view the skeleton directory in WHM.

6. Thank you for watching our video tutorial. Please leave us any questions and comments below!

January 15, 2012 at 8:38 pm | No comment

A password is usually changed when it is lost, forgotten and for security purposes. Changing your password is very easy, even in WHM.

You may simply do these steps to change your password:

1. How to change your account password in WHM.

2. Log in to WHM. You may need to change an account password if it’s been forgotten or if the customer wants it changed for security reasons, but, remember you can tell a customer that they can change their password themselves from their cPanel so you really should only need to use the WHM password modification tool if it’s been forgotten and the customer cannot log in to cPanel. Click the Password Modification link.

3. Select the account that needs a password change. Select the newdomain.com account.

4. Enter a new password for the selected account in the New Password field. Remember that account passwords must be between 6 and 8 characters long, must start with a lowercase letter, and (for security purposes) should contain a combination of both letters and numbers.

5. Enter the new password.

6. Click the Change button.

7. That’s it! The password has been changed for that account and the new password will now be needed to access the account’s cPanel and for connecting to the account via FTP.

8. This is the end of the demo. You now know how to change the password of any account in your WHM.

9. Thank you for watching our video tutorial. Be sure to let us know if you have any questions.

January 14, 2012 at 8:22 pm | No comment