Getting help with Plesk is easy. The help guide that Plesk provides is well-organized with the general help topics in the left column and the specific help details on the right. It is as well smart. Users are automatically provided with the help topics relevant to the recent pages that they viewed on Plesk.

To access help with Plesk, follow these steps:

1. Login to your Plesk account.

2. In the main control panel, locate the “Help Support” section in the leftmost column of the window.

3. Click the “Help” link.

4. The help menu should then pop up in a new window showing the help topics in the left column and the specifics on the right.

5. To get the help you need, browse the help topics in the left column.

6. Then, click the topic that would best suit your concern.

7. After you click the help topic that you wish to access, the resulting help file will then be displayed in the right column.

8. If you are done using Plesk’s help guide, just close the help window by clicking the “x” button at the upper right hand corner of the pop-up window.

9. Another way of obtaining help is by simply hovering your mouse pointer over an icon.

10. By doing so, you will be able to obtain a short description of any icon’s functions by the click the “View Report” link that will appear in the left column.

11. You can also get help for your email services. To access this, click the “Mail” icon under the “Domain” section of your Plesk control panel.

12. Then at the left column, click the “Help” link.

13. The “Help” window would then pop-up displaying help pages that are relevant or related to the “email” features or functions of your Plesk account.

14. Always keep in mind that the “Help” menu is smart. It automatically chooses help pages that are relevant or related to the pages you are on when you clicked for help. In the recent case, you selected to obtain help for the “Email Services” page.

15. Therefore, you can also do the same procedure with the other icons to obtain more relevant help suggestions.

16. Again, to close the help menu guide, just click the “x” button at the upper right hand corner of the pop-up window. This should then direct you to the same page you were on before you clicked on “Help.”

November 19, 2011 at 12:20 am | No comment

Knowing how to manage your “Frontpage” users is an essential task for you especially if you plan to create “subwebs” or ask other users to help you manage your sites.

This article will show you how to manage your users. Just follow the step-by-step process:

1. Login to your Plesk account.

2. In the main control panel, scroll down to the “Hosting” section.

3. Then click the “FP (Frontpage) Webadmin” icon.

4. You will then be directed to the main Frontpage Admin page where you can manage your Frontpage “users,” user “roles” and “subwebs.” In the same page, scroll down and locate the “Users and Roles” section.

5. Then click the “Manage users” link under this section.

6. The “Manage Users” page should appear shortly. In this page, you will see a default user set up for “Frontpage” with administrator privileges. You can opt to remove this user or modify it according to your preferences.

7. To add another user, click the “Add a user” link.

8. The “Add a User” should load onscreen. Scroll down to the “User” section.

9. Enter the desired “username” and “password” for this new user.

10. Then, select this user’s role from the four options provided. The “user role” is the level of access of any user. Make sure you tick the appropriate permissions for the user you are creating.

11. If you wish the user to be able to view, add and modify the server content and manage the server settings and accounts, select “administrator” role.

12. If you only want this user to be able to add, view and change the pages, documents, themes, borders and recalculate hyperlinks, choose the “Advanced author” option.

13. On the other hand, if you want to provide your new user an “Author” access just tick the third option. The “Author” access will only allow the user you are creating be able to view, add and change the pages and documents.

14. If you only wish the new user browsing or viewing privileges to pages and documents, choose the “Browser” option.

15. After selecting the permissions for this new user, click the “Add User” to continue. If you have successfully created the new user, it should then be listed in the main “Frontpage Users” page.

16. In the same page, you can manage or modify any user’s properties like changing the password, username or user roles by just clicking the username that you wish to change.

17. You can also delete users in this page by just selecting the username and clicking the “Delete selected user(s)” link. A confirmation pop-up menu will then appear to check if you really wish to delete the selected user.

November 18, 2011 at 12:06 am | No comment

A “subweb” is a sub-directory or folder within your hosting account where a completely separate website can reside. “Subwebs” can be set up with “separate permissions” from the parent web, so that you can have different people managing or maintaining these “subwebs” and using their own usernames and passwords to access the “subwebs.” Even though the latter users have gained full access to the “subwebs,” the may not be able to access the parent web if desired.

Follow these steps below to learn how to create frontpage subwebs in Plesk:

1. Login to your Plesk account.

2. In your main control panel, scroll down and locate the “Hosting” section.

3. Then click the “FP (Frontpage) Webadmin” icon.

4. The link will then direct you to the main Frontpage Admin page. In this page, you can manage your Frontpage “users,” user “roles” and “subwebs.”

5. In the same page, scroll down and locate the “Subwebs” section.

6. Click the “Create subweb” link in the latter section. You will then be directed to the “Create a Subweb” page. This is the page where you can create “subwebs” in your parent web.

7. Enter the “new subweb’s name” in the text field provided. Note that the name that you put in this field will be the name of your sub-directory or folder.

8. Then, choose the “permissions” option. If you want the user to access the “subweb” with the same permissions as in the parent web, tick the first option. Otherwise, tick the second option to give the user unique permissions.

9. If you have selected the second option, enter the desired username in the “Administrator” field.

10. Then key in the “Password” twice in the proceeding fields. You have to enter the password twice to ensure that no spelling error is committed.

11. Click the “Submit” button when you are done with the previous steps.

12. You will again be directed to the Frontpage Admin page. Scroll down and locate the “Subwebs” section. If you successfully setup your “subweb,” its name and URL will be listed in this section.

13. To further check, click the “subweb” you just created.

14. A prompt or login menu should appear shortly onscreen. Enter the administrator username and password of the subweb you just created.

15. Click the “OK” button when you are done entering information in the required fields.

16. You will then be directed to the main “FP Webadmin” page for the “subweb” that you just created. In this page, you can manage and create users that can access the subweb.

17. After you are done creating additional users, just close the current window so you can return to the Plesk main window.

November 17, 2011 at 11:56 pm | No comment

Creating custom buttons for your control panel or for your customers’ use is just easy. Simply follow these steps:

1. Login to your Plesk account.

2. Click the “Custom Buttons” in the Plesk domain administration page.

3. Then click “Add New Button.” You will then be directed to a page where you can setup your custom buttons in Plesk either for your own control panel or for your customers. In the same page, you can also create buttons as quick links to commonly visited URLs.

4. To continue adding custom buttons to your Plesk control panel, first enter the new button’s label in the field “Button Label.”

5. Then select from the “Location” drop-down menu.

6. You can choose the new button to appear in either the “Domain Owner’s Desktop/Home page” or the “Navigation panel.”

7. Next, key in the priority level value. The priority level is how you control the order in which the new button is displayed. This is helpful if you have more than one custom button. For the custom button with the smaller priority number will be shown first. Then it will be followed by the other buttons in ascending order.

8. If you have designed a graphic custom button for this link, you can browse and upload it using the browse tool in the “Background image” field.

9. If you do not have any custom graphic, the standard button image will be used by the system.

10. Then, enter the URL that the user will be directed to after clicking your custom button in the text field labeled “URL.”

11. After you have finished step 9, scroll down and locate the “Context help tip contents.” This is the text that will appear in the “Help” window whenever a user hovers over your custom button.

12. If you want the button available to your customers, simply tick the “Visible to all sub-logins” option.

13. When you are done entering all the necessary configurations, click the “OK” button. A notice will then appear shortly onscreen stating that a new custom button has been created.

14. To test whether your new custom button has been set, click “Home” to return to the main page. This link is located at the leftmost corner of your screen.

15. The “Domain Administration” panel will then appear shortly. Scroll down and locate the “Custom buttons” section.

16. The name of your custom button should appear in this section if you have set it up successfully.

17. You will also notice that the custom help note will be displayed in the leftmost corner of your panel whenever you hover over the new button.

November 16, 2011 at 11:44 pm | No comment

SSH or Secure Shell is command-based interface that uses secure channel that allows a user to remotely access a computer from another computer. The SSH Terminal feature in Plesk allows a user to access their account via SSH so that entering direct commands to the server by using the command line becomes an easy task. If you are not familiar with SSH, this tutorial is not advisable to use for it may cause damage to your hosting account.

To learn how to use the SSH Terminal in Plesk, the instructions below will guide you through:

1. Login to your Plesk account.

2. To use the SSH Terminal in Plesk, scroll down.

3. Click the SSH Terminal icon on the Services section.

4. You have now successfully logged in to SSH. You can now execute commands by using the command prompt. Click the Log Out icon if you wish to log out from SSH.

5. Click Home to return to the homepage.

6. This is the end of demo. You now know how to login to SSH Terminal and how to logout from it. However, learning the different commands to se in SSH is beyond the scope of this tutorial.

7. Thank you for watching. If you have any questions, please let us know.

November 15, 2011 at 11:35 pm | No comment