Founded in 2006 and headquartered in Chicago, IL, SingleHop is one of the country’s fastest growing IT companies and one of the leading providers of Infrastructure-as-a-Service. SingleHop places #58 out of 5000 on the 2010 Inc. 500. It has about 7750 production servers as of April 2011, and takes pride in 3896% growth over the past 3 years. It flaunts the slogan, “It’s not magic, Its innovation” as a means to let the audience know how far SingleHop can go in terms of technological advancement and customer satisfaction. Moreover, it has been a member of the Better Business Bureau (BBB) for 3 years, with a spotless record.
Value for Money
SingleHop offers classic dedicated servers for $199 and $329 monthly, cascade cloud servers for $189 and $369 monthly, and fully managed servers for as low as $149 monthly. Operating systems used is either Windows or Linux, processor can be single or dual, and control panel selection is between Cpanel and plesk. Included with every server is a 24/7 US-based support, 10TB bandwidth, LEAP total server control, and the tools to scale rapidly: real-time inventory feeds, first priority on available servers in provisioning pools, guaranteed availability, real-time status updates provided automatically on new server installs, and a lot more. Other providers boast of a 24-hour turnaround for the server installation, but SingleHop does it in as fast as 30 minutes. Now that’s a real value for your money!
Performance and Reliability
There are many reasons to choose SingleHop from among many hosting providers. SingleHop provides customers the ability to provision infrastructure as a Service solutions on-demand, 24 hours daily. This includes the ability to provision cloud hosting services, dedicated servers (Linux servers or Windows servers), and managed hosting services, firewall services, load balancer services and much more. SingleHop carries and stocks quantities of dedicated servers and replacement hardware. At the same time, SingleHop features state-of-the-art data centers that is operated house close to 10,000 dedicated hosting servers combined, all running with facilities that have been engineered for redundancy and performance from the ground up. Build on a core comprised of Enterprise Cisco hardware, SingleHop’s data centers can support approximately 80Gbps of bandwidth. With a great deal of experience in the web hosting industry, SingleHop understands that in order to remain competitive, it must continuously be building, developing and evolving. It is quick to adopt new technologies and the latest in network hardware.
Support
SingleHop claims to employ the best professionals in the field of computing to provide service and support at the highest level. A number of independent reviews on SingleHop emphasizes smart and friendly support staff that customers can rely on when issues arise.
1. Live chat. SingleHop features live chat for direct online interaction between customers and the support staff 24 hours a day 7 days a week.
2. Hotline. Customers can also dial the hotline (866) 817-2811 for immediate resolution.
3. Community forums. Some customers would want to deal with issues on their own before finally asking for help; they would rather view or join the community forums for possible answers to common questions, or read opinions of the other users.
4. Social networking sites. The company makes use of social networking sites like Facebook and LinkedIn to reach more customers and address other concerns.
Ease of Use
Singlehop’s proprietary total server control panel enables customers to install their own server, with the system doing all the work. LEAP, as it is called, also allows customers to install software and manage network operations with the click of a mouse, from any PC or mobile device. In this case, not only is DedicatedNOW’s technology user-friendly, but also perfect to non-pros in the hosting field.
Important to Know
SingleHop has received various awards and recognitions from independent organizations in terms of server hosting and support services. It earned the July 2010 – Best Dedicated Host and March 2010 – Best Quality of Service titles from Web-Hosting-Top.Com for quality of service on best hosting and quick growth as a rising star in the industry. For August 2008, SingleHop was selected as the Best Performing UNIX Hosting Provider and Best Windows Dedicated Server Provider by both Web Host Directory and Dedicated Server Directory. From FindMyHost.Com, SingleHop has already received 4 Editor’s Choice Award for its commitment to service quality and customer satisfaction. Result of the October 2009 NetCraft Survey establishes SingleHop as the Most Reliable Hosting Provider.
In conclusion, the dominance of SingleHop in the hosting industry is undoubted. On account of customer reviews, blogs and multiple awards received from independent IT organizations, it is safe to assume that SingleHop is an all-in-one package. Installation of the server is painless, and guided by friendly and knowledgeable support team that is on call 24/7 through a range of communication mediums and social networking sites. Overall, SingleHop deserves an excellent rating and can be recommended to both newbies and experts in hosting.
